Monitoring - The systems have returned to normal operations. Our team will continue to monitor through the day.
Mar 11, 2024 - 10:17 PDT
Update - We are taking steps to mitigate the current incident. at 10:40AM Mountain, we will be doing a restart that will cause a disruption to Atrieve for all users. We appreciate your patience as we work to resolve the incident.
Mar 11, 2024 - 09:30 PDT
Investigating - We continue to investigate intermittent disruptions impacting Atrieve causing site accessibility issues and performance issues. We have determined that end-users continue to be impacted and our team is working to address the incident as quickly as possible.
Mar 11, 2024 - 08:29 PDT
Update - We are no longer experiencing any widespread degraded performance with PowerSchool SIS, and all systems are working as expected.
Our team are continuing to monitoring the system performance, and we will keep you posted on the resolution and more details as they become available.
If you are still experiencing degraded performance, please reach out to PowerSchool Support.

Mar 05, 2024 - 06:37 PST
Monitoring - We are aware of degraded performance with PowerSchool SIS. We are monitoring the situation and will provide you with regular updates as they become available. We appreciate your patience while we work to resolve this issue.
Mar 04, 2024 - 07:23 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 04, 2024 - 13:35 PST
Investigating - We are currently investigating this issue.
Mar 04, 2024 - 07:39 PST

About This Site

Find the status of our Unified Talent Products here: http://talentedstatus.powerschool.com/

Applicant Tracking Operational
Atrieve Operational
HOST02 Operational
HOST03 Operational
HOST04 Operational
HOST05 Operational
HOST06 Operational
HOST07 Operational
HOST08 Operational
HOST11 Operational
HOST12 Operational
HOST13 Operational
ADS03 Operational
ADS04 Operational
ADS05 Operational
ADS06 Operational
ADS07 Operational
ADS08 Operational
HOST31 Operational
HOST32 Operational
HOST33 Operational
HOST34 Operational
HOST35 Operational
BusinessPlus Operational
Cognos Reporting Operational
Connected Intelligence K-12 Operational
Connected Intelligence P20W Operational
eFinancePlus Operational
Document Cloud (US & Canada) Operational
Document Delivery US Operational
Document Signature US Operational
Document Management US Operational
Document Delivery Canada Operational
Document Signature Canada Operational
Document Management Canada Operational
Document Library Operational
Enrollment Operational
Enrollment Express/ECollect Operational
L4U Operational
Naviance Operational
Perform Enterprise & Professional Learning Operational
Performance Matters Operational
PerformancePlus Operational
PowerPack Operational
Student Alert Management Operational
Early Warning System (EWS) Operational
Locker Management Operational
Flex Mailer Operational
Web Reports Operational
Utility Dashboard Operational
Enhanced PowerLunch Operational
Service Manager Operational
PowerSchool eSchoolPlus SIS Operational
PowerSchool Community Operational
PowerSchool SIS Operational
PowerSchool Trillium SIS Operational
Schoology Operational
Schoology Canada Operational
Schoology Operational
SchoolMessenger Operational
90 days ago
100.0 % uptime
Today
SchoolMessenger CustomApp Operational
SchoolMessenger Communicate Operational
SchoolMessenger PermissionClick Operational
SchoolMessenger Presence Operational
SchoolMessenger K-12 Social Operational
90 days ago
100.0 % uptime
Today
SmartFind Express Operational
Unified Classroom Behavior Support Operational
Unified Classroom Special Programs Operational
Unified Insights Operational
Unified Classroom Curriculum & Instruction ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Enrollment 24.3.0.0 Version Upgrade Mar 22, 2024 18:00-22:00 PDT
PowerSchool will be deploying version 24.3.0.0. of Enrollment to your server. The application is expected to remain online during the maintenance window.
Posted on Mar 13, 2024 - 05:29 PDT
Performance Matters 24.3.0.0 Version Upgrade Mar 22, 2024 21:00 - Mar 23, 2024 03:30 PDT
PowerSchool will be deploying version 24.3.0.0 of Performance Matters Advanced Reporting and Performance Matters Assesment to your server. During this time, system availability will be limited.
Posted on Mar 18, 2024 - 11:56 PDT
Past Incidents
Mar 19, 2024

No incidents reported today.

Mar 18, 2024
Resolved - The systems have returned to normal operations. Our team will continue to monitor through the day.
Mar 18, 07:47 PDT
Monitoring - The partial outage has been resolved however users may still be experiencing some degradation. We will continue to monitor.
Mar 18, 07:18 PDT
Investigating - Atrieve is currently experiencing degradation that may affect users ability to login.
Mar 18, 07:09 PDT
Completed - The scheduled maintenance has been completed.
Mar 18, 04:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 18:00 PDT
Scheduled - PowerSchool will be deploying version 24.3.0.0 of Enrollment Express and Ecollect Forms to your server. The application will remain online during the maintenance window.
Mar 15, 14:10 PDT
Completed - The scheduled maintenance has been completed.
Mar 18, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 19:30 PDT
Scheduled - The PowerSchool team is conducting a Full VM restart to complete OS patching on your server. The application will be available for the majority of the window. However, customers will experience intermittent connectivity.
Mar 7, 09:02 PST
Mar 17, 2024
Mar 16, 2024
Completed - The scheduled maintenance has been completed.
Mar 16, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 23:00 PDT
Scheduled - The PowerSchool team is conducting a Full VM restart to complete OS patching on your BusinessPlus Non-production server. Customers may experience downtime during the maintenance window. To prepare for the upcoming OS Patching Server Reboots, the patches will be deployed in advance during the week leading up to the scheduled reboot. In rare instances, this may impact one or more servers if a patch is applied without necessitating a reboot.
Mar 7, 09:13 PST
Completed - The scheduled maintenance has been completed.
Mar 16, 10:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 06:30 PDT
Scheduled - PowerSchool is performing system maintenance on Atrieve. The application will be unavailable for the majority of the window.

Note: This is a Scheduled Maintenance for all Atrieve customers except Trillium Lakelands and Northeastern.

Mar 12, 10:48 PDT
Completed - The scheduled maintenance has been completed.
Mar 16, 09:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 21:01 PDT
Scheduled - PowerSchool will be deploying version 20.11.68.1 and 22.4.30.1 of eFinancePlus to your server. The application will be unavailable for the majority of the window.
Mar 15, 14:12 PDT
Completed - The scheduled maintenance has been completed.
Mar 16, 09:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 21:00 PDT
Scheduled - We are updating PowerSchool eSchoolPlus SIS compliance to version 24.2.1.0. Customers with auto-update enabled will receive this update. The application will be unavailable for the majority of the window.
Mar 7, 13:35 PST
Completed - The scheduled maintenance has been completed.
Mar 16, 02:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 18:30 PDT
Scheduled - PowerSchool will be deploying version 23.11.4.0 of Special Programs to your server. During this time, system availability will be limited.
Mar 7, 09:10 PST
Mar 15, 2024
Mar 14, 2024
Resolved - This incident has been resolved.
Mar 14, 12:07 PDT
Investigating - We are aware of a degraded performance with Document Delivery. We are working to assess the situation and will provide you with regular updates as they become available. We appreciate your patience while we work to resolve this issue.
Mar 14, 10:54 PDT
Mar 13, 2024
Completed - The scheduled maintenance has been completed.
Mar 13, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 15:00 PDT
Scheduled - We are updating PowerSchool SIS Compliance to version 24.3.1.1. Customers with auto-update enabled content will receive this update during the maintenance window. During this time, system availability will be limited.

Please note the update will start for West Coast customers at 6 PM PT. All regions will be completed by 4 AM PT, except for West, which will be completed by 6 AM PT

Mar 12, 11:29 PDT
Mar 12, 2024
Mar 11, 2024
Completed - The scheduled maintenance has been completed.
Mar 11, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 15:00 PST
Scheduled - PowerSchool is performing system maintenance on Schoology Learning. The application will remain online during the maintenance window. We are planning to perform this database maintenance the evening of Friday, March 8. The maintenance window will begin after 6:00 p.m. ET and will continue until 03/11/24 at 6:00 a.m. ET.
Mar 6, 13:59 PST
Mar 10, 2024
Completed - The scheduled maintenance has been completed.
Mar 10, 13:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 15:00 PST
Scheduled - PowerSchool is performing system maintenance on PowerSchool SIS, including a Full VM restart to complete OS patching on your server. The application will be available for the majority of the window. However, customers will experience intermittent connectivity.

Note: US Customers Only

Mar 5, 10:07 PST
Mar 9, 2024
Completed - The scheduled maintenance has been completed.
Mar 9, 11:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 09:00 PST
Scheduled - PowerSchool is performing system maintenance on eSchoolPlus, eFinancePlus, and BusinessPlus. The application will be available for the majority of the window. However, customers will experience intermittent connectivity.
Feb 28, 13:20 PST
Completed - The scheduled maintenance has been completed.
Mar 9, 08:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 05:30 PST
Scheduled - PowerSchool is performing system maintenance on Cognos Impromptu. The application will be available for the majority of the window. However, customers will experience intermittent connectivity.
Feb 27, 08:55 PST
Mar 8, 2024
Resolved - This incident has been resolved.
Mar 8, 07:57 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 8, 07:02 PST
Update - We are continuing to investigate this issue.
Mar 8, 06:23 PST
Investigating - We are currently investigating an issue with one of our servers. You may experience issues accessing Document Storage Solutions and Submitting Absences if they require an attachment.
Mar 8, 06:22 PST
Completed - The scheduled maintenance has been completed.
Mar 8, 02:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 18:00 PST
Scheduled - We are updating PowerSchool SIS Core Content to version 24.2.0.0. Customers with auto-update enabled content will automatically receive this update during the maintenance window. Additionally, the PowerSchool team will be performing a Full VM restart to complete OS patching on your server. During this time, system availability will be limited.

Note: Middle East Only

Mar 4, 09:43 PST
Mar 7, 2024
Mar 6, 2024
Resolved - Issue Identified: Users experienced connectivity issues when trying to access the Azure SQL Managed Instance through the private port 1433. This resulted in failed ETL (Extract, Transform, Load) processes for clients on the Azure West server.

Root Cause: The connectivity problem was traced to a network-related issue within the server environment, potentially linked to Docker container configurations and networking. Docker is used to manage and isolate application environments, and it manipulates network configurations to ensure containers can communicate as needed. Sometimes, leftover configurations from stopped or removed containers can cause conflicts or resource exhaustion.

Resolution: The connectivity was restored by running the docker system prune command, which cleans up unused Docker resources, including networks, containers, and images. This action released any reserved resources and removed any stale network configurations that were obstructing communication to the SQL Managed Instance.

Outcome: After the prune operation, the network path was cleared, and app services were able to reconnect to the database on port 1433 without further issues.

Preventive Measures: We are reviewing our Docker container management practices to prevent such incidents in the future. This includes implementing cronjob or regular maintenance windows to perform necessary cleanups and ensuring that containers are properly shutdown to release all system resources they're using.

Mar 6, 08:58 PST
Mar 5, 2024

Unresolved incident: PowerSchool SIS Performance.